All merchandise returns must be authorized by Nu-Deluxe. A Return Goods Authorization Number must be requested within 30 days of shipping date. Please contact the Nu-Deluxe Customer Service department for an RGA number. An RGA number is good for 30 days from date of issuance.

All merchandise must be shipped in protective outer boxing with the RGA number on the outside of the shipping box. All returned goods must be in resalable condition in the original manufacturer’s packaging. Do not mark directly on the manufacturer’s box; this will affect the salable condition.All returns must be shipped freight pre-paid.Keep a record of your return; note the date, carrier and tracking number of each package shipped back to Nu-Deluxe. You may be required to present proof of return in the event Nu-Deluxe cannot locate your package.RGA numbers expire after 30 days of issuance. Be sure to return your product promptly, returned goods with expired RGA’s will not be accepted.

All authorized merchandise returns will be assessed a 20% restocking fee. RGA requests on merchandise purchased over 30 days from date of invoice will be considered as a buyback and priced at Nu-Deluxe’s need for product.Special order items cannot be returned.

We apologize for any errors caused by Nu-Deluxe. It is the responsibility of the recipient to inspect all merchandise for shortages or miss-shipments. All claims must be filed within 10 days from the date of invoice.Returns must be shipped freight pre-paid. Provide the customer service department with the cost of shipping on your return package and Nu-Deluxe will reimburse the freight charges to you.

It is the responsibility of the recipient to inspect all merchandise for damage and mishandling. If damages occur, immediately contact the respective carrier to report the claim. Do not discard any of the shipping cartons or product. A FedEx or UPS inspector must substantiate all claims for damages on parcel shipments. If any claim is not supported by an inspection, it will be disallowed. All claims must be filed within 10 days from date of invoice.

Nu-Deluxe does not warranty OEM products, we only warranty compatible brand products. When making a claim on defective merchandise, include sample copies as well as a completed copy of Nu-Deluxe’s Defective Claim form.